Privacy Policy

Auservis S.L. makes this privacy policy available to you through the website in order to inform you, in detail, about how we process your personal data and protect your privacy and the information you provide us.

In compliance with Regulation (EU) 2016/679, General Data Protection and Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights, we inform you of the following:

Responsible for the Processing

Owner: Auservis S.L.

NIF: B17594003 

Address: Calle del Pensamiento 27, Esc. Izq Puerta 3, 28020, Madrid, España

Phone:: 972477403


For what purpose do we process your personal data?

At Auservis S.L. we collect and process your personal information in general to manage the relationship we maintain with you. The main purposes that we have identified are the following:

  • Management and contracting of products and services offered by our company.
  • Manage requests for information, suggestions and claims that you may send us.
  • Keep you informed about events, offers, products and services that may be of interest to you through different communication channels as long as you have given your consent.
  • Management of the employment relationship, in the case of our employees.
  • Management of the commercial relationship maintained with our suppliers.
  • Personnel selection management

How do we collect your information?

We collect your personal information through different means, but you will always be informed at the time of collection through informative clauses about the person responsible for the treatment, the purpose and legal basis of the treatment, the recipients of the data and the conservation period of your data information, as well as the way in which you can exercise your rights in terms of data protection.

In general, the personal information that we process is limited to identification data (name and surname, date of birth, address, ID, telephone number and email), contracted services and payment and billing information.

In the cases of personnel management and selection, we collect academic and professional data to be able to meet the obligations derived from maintaining the employment relationship or, where appropriate, become part of our staff.

Auservis, S.L. uses social networks and this is another way to reach you. The information collected through the messages and communications you post may contain personal information that is available online and accessible to the public. These social networks have their own privacy policies that explain how they use and share your information, so Auservis, S.L. recommends that you consult them before using them to confirm that you agree with the way in which your information is collected, processed and shared. Through our website we collect personal information related to your browsing through the use of cookies. To know clearly and precisely the cookies we use, what their purposes are and how you can configure or disable them, see our Cookies policy.

User responsibility

By providing us with your data through electronic channels, the user guarantees that they are over 18 years of age and that the data provided to Auservis S.L. are true, accurate, complete and up-to-date. For these purposes, the user confirms that he is responsible for the veracity of the data communicated and that he will keep said information properly updated so that it responds to his real situation, taking responsibility for false and inaccurate data that he could provide, as well as for damages and damages, direct or indirect, that may arise.

How long do we keep your information?

At Auservis, S.L. we only keep your information for the period of time necessary to fulfill the purpose for which it was collected, to comply with the legal obligations that are imposed on us and to attend to the possible responsibilities that may arise from fulfilling the purpose for which the data was collected.

In the event that you want to become part of our staff and apply for one of our jobs, the data provided will become part of our job bank and will be kept for the duration of the selection process and for a maximum of 5 years or until you exercise your right of deletion.

In any case, and as a general rule, we will keep your personal information as long as there is a contractual relationship that binds us or you do not exercise your right of deletion and/or limitation of treatment, in which case, the information will be blocked without using it beyond Its conservation, as long as it may be necessary for the exercise or defense of claims or some type of responsibility could be derived that had to be attended.

To whom do we communicate your data?

In general, at Auservis, S.L. we do not share your personal information, except for those assignments that we must make based on imposed legal obligations.

Although it is not a transfer of data, to provide the requested service it may be that third-party companies, which act as our suppliers, access your information to carry out the service we have contracted for them. These managers access your data following our instructions and without being able to use it for a different purpose and maintaining the strictest confidentiality.

Likewise, your personal information will be available to the Public Administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatment.

International data transfers

There are no international transfers of your data to countries outside the European Economic Area (EEA).

We have agreed with our suppliers that, for the provision of the contracted service, they make use of servers located in the EEA and if, in the future, we need to make use of servers located outside the territory of the EU, the appropriate measures will be adopted, which will be incorporated into this Privacy Policy, guaranteeing that said providers are under the Privacy Shield agreement or that there are other adequate guarantees.

What are your rights in relation to the processing of your data and how can you exercise them?

The regulations on data protection allow you to exercise your rights of access, rectification, deletion and portability of data and opposition and limitation to its processing, as well as not being subject to decisions based solely on the automated processing of your data, when appropriate.

These rights are characterized by the following:

  • Its exercise is free, except in the case of manifestly unfounded or excessive requests (eg, repetitive nature), in which case Auservis, S.L. may charge a fee proportional to the administrative costs incurred or refuse to act.
  • You can exercise the rights directly or through your legal representative or volunteer.
  • We must respond to your request within one month, although, taking into account the complexity and number of requests, the period may be extended by another two months.
  • We have the obligation to inform you about the means to exercise these rights, which must be accessible and without being able to deny you the exercise of the right for the sole reason of opting for another means. If the request is submitted by electronic means, the information will be provided by electronic means when possible, unless you request otherwise.
  • If Auservis, S.L. does not process the request, we will inform you, no later than one month, of the reasons for the non-action and the possibility of claiming to a Control Authority.

To exercise your rights Auervis, S.L. puts at your disposal the following means:

  • By written and signed request addressed to Auservis, S.L., Av. Països Catalans 125, 17457 Riudellots de la Selva, Girona, Spain. Ref. Exercise of Rights LOPD.
  • Sending request to the email address indicating in the subject: Exercise of Rights LOPD.

In both cases, you must prove your identity by attaching a photocopy or, where appropriate, a scanned copy, of your ID or equivalent document in order to verify that we only respond to the interested party or their legal representative, in this case providing a document accrediting the representation.

Likewise, and especially if you consider that you have not obtained full satisfaction in the exercise of your rights, we inform you that you may file a claim with the national control authority by contacting the Spanish Agency for Data Protection, C / Jorge Juan, 6 – 28001 Madrid.

How do we protect your information?

At Auservis, S.L. we are committed to protecting your personal information.

We use reasonably reliable and effective measures, controls and procedures of a physical, organizational and technological nature, aimed at preserving the integrity and security of your data and guaranteeing your privacy.

In addition, all personnel with access to personal data have been trained and are aware of their obligations in relation to the processing of their personal data.

In the case of the contracts that we sign with our suppliers, we include clauses in which they are required to maintain the duty of secrecy regarding the personal data to which they have had access by virtue of the order carried out, as well as to implement security measures, technical and organizational techniques necessary to guarantee the confidentiality, integrity, availability and permanent resilience of the systems and services for the processing of personal data.

All these security measures are reviewed periodically to ensure their adequacy and effectiveness.

However, absolute security cannot be guaranteed and there is no security system that is impenetrable, therefore, in the event that any information subject to processing and under our control is compromised as a result of a security breach, we will take the adequate measures to investigate the incident, notify the Control Authority and, where appropriate, to those users who may have been affected so that they take the appropriate measures.

Modification of the privacy policy

Auservis may unilaterally update or modify, at any time and without prior notice, the Privacy Policy, so we recommend that you print or save this policy and, in any case, read and review the Privacy Policy each time you access the website

Last update: March 2023